Terms and Conditions
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UPDATED 19/10/18

  • No booking is secure until a meet+greet and 1/2 day free trail have been completed and you have received an invoice.

DAY CARE
In season females cannot be accepted for daycare with other dogs. 

HOME FROM HOME BOARDING AND PET SITTING
  • We require dogs to be dropped off to us preferably at 8am or by 1pm at the latest. Unless a prior arrangement has been made. We do off a pick up and drop off service within a certain radius.
  • All new clients must have a (paid for) one night trial board before staying for longer than three nights to make sure they are happy and comfortable in our care.
  • We will require a 50% deposit upon booking your home from home boarding and pet sitting to secure your booking. We will not be able to guarantee your booking unless this is paid.
  • Final payment of your booking will be required to be paid 1 week before your stay. If payment is not received your booking is not secure and your deposit will be lost.
  • In season females cannot be accepted for boarding with other dogs. 

CANCELLATION OF HOME FROM HOME BOARDING OR PET SITTING
  • The following cancellation charges will now apply:
  • If you cancelled between 1-7 days, full payment will be required.
  • If you cancel between 8-14 days the 50% deposit will be kept.
  • If you cancel with 14+ days’ notice there will be no charge and your deposit returned.

CANCELLATION OF WALKS AND DOG DAYCARE
The following cancellation charges will now apply:
  • If cancelled with less than 24 hours’ notice full payment will be required

PAYMENT FOR OTHER SERVICES
  • All day care and walk services will be required to be paid BEFORE services commence.
  • We are able to securely save your card details on our online portal to ensure easy payment is available.

MONTHLY BOOKINGS - 10% discount
  • Discount is applied for a minimum of one service a week.
  • Discounts are for Daycare & Walks Only. Sorry not on Home from Home Boarding, Home Visits or Grooming.
  • All invoices will be sent out mid-month to ensure enough time for you to check your invoice and make any amendments
  • Full payment is required by the 1st of the month to ensure you receive your 10% discount.
  • Non-payment by 1st of month will see your discount removed and another invoice produced.
  • Late fees will apply if services remain unpaid after 7 days.
  • **As of 1/08/2018 if you cancel a service which results in you having less than one service a week, the 10% discount will be removed from the whole invoice. *
  • if you have 4/5 services book a week you will be entitled to 4 weeks 'holiday' where your discount will not be removed

LATE FEE
  • 7 days after the service has been undertaken; there will be a late fee of £2 per day that will be applied.

MEDICAL EMERGENCIES
  • Just Purr-Fect is authorised to seek emergency veterinary care with release from all liabilities related to transportation, treatment, and expense.
  • Should a specified veterinarian be unavailable, we are authorised to engage the services of an alternative veterinarian. If you cannot be contacted in a timely manner, we are authorised to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian.
  • You agree to reimburse us for expenses incurred, plus any additional fees for attending to such emergency.  
  • We are not liable for any problems that occur from a known condition unless we have not treated the condition as required.

GENERAL NOTES
  • All dogs, by law, must wear a collar and tag with your information as well as being micro-chipped.(http://legislation.data.gov.uk/cy/uksi/1992/901/made/data.htm?wrap=true)
  • All dogs MUST be fully up to date with their vaccinations and their flea and worm treatment to come into our care. If dogs show signs of flea or worm infestation they will not be walked. These must be completed 2 weeks before care commences
  • Titre testing will be an acceptable form of vaccination along with certificate and letter from vet
  • Kennel Cough is highly advised by us and the vets
  • Male Un-neutered dogs will be temperament tested and closely watched whilst in day care by trained staff members. They will not to be allowed to mount/mock mate or show any boisterous or aggressive behaviour. If they do, care will not be able to be continued and you will be informed immediately.
  • Dogs will all be mixed together in groups of 10. This will be a mixed of different ages and neutered/un-neutered. All dogs will be made comfortable and not put in groups that will upset them.
  • Photos/videos of your dog can be taken and used on social media/advertisement/website etc.
  • You will inform us fully of any characteristics of the dog/s which needs to be known for handling and care of the dog/s, especially any aggression issues.
  • Dogs will be kept on a lead whenever off premises, unless consent is received from you. 
  • We will take care, so far as is practicable, both that the dog/s are not a nuisance or danger to anyone, or any other animals, and that no harm comes to them.
  • If dogs are not collected within 7 days of the stated departure date, and no communication has been received from you, then we will contact the RSPCA to classify the pet/s as abandoned for them to attempt to re-home, sell or send to a charitable animal organisation.
  • We will inform you of any incident or anything which we notice about the dog/s that we think you ought to know
  • We will put collars and tags on your dogs stating that they are under the care of Just Purr-Fect for safety reasons.

PET SITTING
  • We will visit your pet/s AM and PM unless otherwise organised with you.
  • Morning visits start from 8am and Evening visits start from 5pm for a minimum of 15 minutes
  • Cat litter, food, medication, bedding, toys and other pet essentials will be left for us. If in the event that we run out of these essentials more will be bought and left at your home with a receipt for reimbursement.

KEYS
  • A key should be left with us or a code for key safe.
  • We will use the key to visit your pet/s and for no other purpose. We will keep your key safe, not let anyone not employed by us have it, not copy it and will return it to you on demand.

RELEASE OF LIABILITIES
  • Just Purr-Fect agrees to provide all services in kind, humane, reliable and trustworthy manner. You agree to notify Just Purr-Fect of any concerns within 24 hours of your return.
  • Just Purr-fect reserves the right to refuse service to any Customer, at any time, for any reason.
  • Just Purr-Fect will immediately contact you if your pet/s displays aggressive behaviours or tendencies.
  • Just Purr-Fect will do what they can to help families with special needs pets.
  • Just Purr-Fect is required to report any bite incidents to authorities.
  • In case of an emergency, inclement weather or a natural disaster you authorise Just Purr-Fect to use their reasonable judgment for the care and wellbeing of your pet/s and/or house.
  • You understand that Just Purr-Fect can terminate this contract if your pet becomes a threat to the safety or health of Just Purr-Fect or the community due to aggressive behaviour.
  • You acknowledge you are responsible for medical expenses and damages resulting from an injury to any person or animal caused by your pet(s).
  • You attest that all of the above information is true to the best of your knowledge. If anything changes with your dog, you will inform Just Purr-Fect before the next service is scheduled.

Terms and conditions updated on 19/10/18
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